If you have a problem with the device from us, we are sorry.
Please send the device to:

jaknovy.cz
Jan Jetmar s.r.o.
T. G. Masaryka 621
565 01 Chocen
Czech Republic

Attach a description of the fault. We will take care of the equipment in the shortest possible time.
Please remove passwords and passcodes from the device, log off Apple ID. The device can be serviced immediately.

You can use the free collection of complaints.
The customer reports the unique return shipment code when filing at one of the delivery points of Zasilkovna.The operator of the delivery point prints the label himself, affixes it to the consignment and hands over the confirmation of receipt of the consignment to the customer.

We will communicate the unique code to the customer by email.